Terms of Service

1. Agreement and Scope

These Terms of Service (“Terms”) are a legally binding agreement between you and Flow Information Systems (“Flow,” “Company,” “we,” “our,” or “us”). These Terms govern your access to and use of Flow’s websites and subdomains, including flowinfo.co, signal.flowinfo.co, app.flowinfo.co, and fjp.flowinfo.co; applications; email and strategic briefings; APIs; software development kits; developer tools; data feeds; hosted protocol services; artificial intelligence systems; agents; and all related products, features, content, and services (collectively, the “Service”).

You accept these Terms by clicking an acceptance button, creating an account, purchasing or using the Service, executing an order form that references these Terms, accessing an API, or directing an automated system or agent to interact with the Service. If you do not agree, do not access or use the Service.

If you use the Service on behalf of a company or other organization, “you” includes that organization, and you represent that you have authority to bind it. If you have a separate written agreement with Flow, that agreement controls to the extent of a conflict. An applicable order form controls over these Terms only for the specific Service covered by that order form.

2. Definitions

• “Agent” means autonomous or semi-autonomous software that can perceive information, generate or select actions, communicate with people or systems, call tools or APIs, or act with limited human intervention.
• “Agentic Services” means Service features that enable Agents to analyze information, exchange messages, delegate tasks, access connected systems, call tools, execute workflows, initiate transactions, or otherwise act for a user.
• “FJP” means the Flow Judgment Protocol, including its specifications, documentation, schemas, software, reference implementations, SDKs, hosted endpoints, protocol services, and related materials made available by Flow.
• “Input” means prompts, instructions, files, data, credentials, configurations, feedback, and other materials submitted to or made available through the Service.
• “Output” means analyses, judgments, recommendations, summaries, rankings, alerts, code, messages, actions, transaction instructions, or other results generated or facilitated by the Service.
• “User Content” means Input and other content submitted, transmitted, stored, or connected by you, excluding Flow technology and third-party content.

3. Eligibility and Authority

You must be at least 18 years old, have legal capacity to enter a contract, and not be prohibited from using the Service under applicable law. The Service is not directed to children under 13, and you may not knowingly permit a child under 13 to use it.

You represent that you have all rights, permissions, licenses, consents, and authority necessary to provide User Content, connect third-party systems, authorize Agent actions, and instruct Flow to process data or initiate actions on your behalf.

4. Accounts and Organization Administrators

You must provide accurate, current, and complete account information and keep it updated. You are responsible for your credentials, authentication links, API keys, access tokens, connected accounts, devices, and all activity under your account. You must promptly notify us at legal@flowinfo.co of suspected unauthorized access or compromise.

You may not share credentials except through an authorized organizational account feature. We may treat instructions received through your account, credentials, API keys, connected systems, or configured Agents as authorized by you until you notify us of compromise and we have had a reasonable opportunity to act.

If your account is controlled by an organization, its administrators may manage access, permissions, connected systems, retention settings, billing, and User Content; review activity and logs; suspend or terminate access; and transfer account content, subject to applicable law and the organization’s agreement with you. Flow is not responsible for an administrator’s actions.

5. Description of the Service

Flow provides judgment and action intelligence, including information aggregation, signal detection, source analysis, synthesis, prioritization, personalized briefings, recommendations, workflow support, APIs, and Agentic Services. The Service may use machine learning models, third-party models, retrieval systems, rules, software, human review, and proprietary methods.

Features, models, sources, interfaces, integrations, limits, and availability may vary by plan, account, jurisdiction, or deployment. No service level, response time, data-retention period, support commitment, or availability guarantee applies unless expressly stated in a signed agreement or order form.

6. Flow Judgment Protocol (FJP)

FJP is designed to help software and Agents exchange structured evidence, judgments, confidence, recommended actions, and related information. FJP may include both open-source components and proprietary or hosted components.

Open-source FJP code is governed by the license included with the applicable repository or distribution. These Terms govern hosted FJP services, APIs, accounts, documentation not expressly covered by an open-source license, proprietary implementations, Flow data, Flow models, and all use of Flow trademarks and branding. No open-source license grants rights in the Flow name, marks, proprietary datasets, hosted infrastructure, or non-public technology.

We may modify FJP specifications, schemas, versions, endpoints, limits, or compatibility requirements. Unless we expressly agree otherwise, we do not guarantee backward compatibility, interoperability, continued support for any version, or compatibility with any third-party implementation. A third-party implementation’s use of FJP does not mean that Flow has reviewed, certified, authorized, or endorsed it.

7. Agentic Services and Delegated Authority

By enabling or instructing an Agentic Service, you authorize Flow and its service providers to transmit instructions, access connected resources, call tools or APIs, communicate with third parties or third-party Agents, and take actions within the permissions, limits, and configurations you establish. This authorization is limited to providing the requested Service and is not a power of attorney.

You are responsible for defining and maintaining appropriate scopes, credentials, approval gates, spending limits, rate limits, recipient lists, data-access controls, and human-review requirements. You must review Agent permissions and revoke access that is no longer needed. You are responsible for determining whether a proposed Agent action requires human approval, a license, a regulated professional, a disclosure, consent, recordkeeping, or other legal or operational control.

Agent actions may be unexpected, incomplete, duplicated, delayed, rejected, irreversible, or based on inaccurate, malicious, stale, or misunderstood data. External content may contain prompt injections or instructions intended to manipulate an Agent. You must independently verify material actions and use appropriate human oversight, particularly for financial, legal, medical, employment, security, safety-critical, or other high-impact matters.

We may require confirmation, restrict tools, impose transaction or usage limits, pause an Agent, block a destination, or decline an action when we reasonably believe it may violate law, these Terms, third-party terms, or security controls, or may create material risk. Such controls are not a guarantee that harmful or unauthorized actions will be detected or prevented.

The words “agent,” “Agentic Services,” and similar terms describe software functionality only. They do not create a legal agency, employment, fiduciary, partnership, joint venture, brokerage, advisory, or trustee relationship between Flow and you or any third party.

8. Third-Party Agents and Agent-to-Agent Communications

The Service may allow your Agent to discover, contact, negotiate with, request services from, provide information to, or otherwise interact with third-party Agents and systems. Flow does not control and is not responsible for a third-party Agent’s identity, authority, security, accuracy, availability, conduct, representations, terms, outputs, or performance.

You are responsible for authenticating counterparties where appropriate, evaluating messages and offers, preventing unauthorized disclosure, and determining whether communications or commitments are legally binding. Do not assume that a machine-readable identity, FJP-compatible message, signature, score, reputation indicator, or protocol response proves that a counterparty is trustworthy or authorized.

You authorize Flow to route, format, transform, log, and transmit Agent messages as necessary to provide the Service. Delivery receipts, logs, or records may be incomplete and are not guaranteed to establish legal notice, identity, intent, assent, non-repudiation, or admissibility.

9. Agentic Transactions and Payments

Certain features may permit an Agent to request, quote, order, purchase, sell, subscribe to, or pay for goods or services, or to initiate other transactions. When you enable those features, you authorize transactions within the budgets, counterparties, categories, approval thresholds, credentials, and other limits you configure. An authorized Agent action may create a binding obligation for you, and you are responsible for all resulting charges, taxes, fees, commitments, and performance obligations.

Unless Flow expressly states otherwise for a particular transaction, Flow is not the seller, buyer, merchant of record, broker, dealer, investment adviser, escrow agent, custodian, bank, money transmitter, insurer, or guarantor; is not a party to the underlying transaction; and does not verify the quality, legality, safety, pricing, licensing, authority, solvency, or performance of a counterparty. Transactions may be subject to separate third-party terms, payment-processor terms, network rules, and refund policies.

You must maintain accurate payment information and appropriate controls against unauthorized or excessive spending. We may impose limits, require additional authentication, delay or decline a transaction, or suspend transaction functionality for compliance, fraud, security, credit, or operational reasons. We do not guarantee that a transaction can be canceled, reversed, refunded, or recovered after it is transmitted or accepted.

10. AI Output, Sources, and Professional Advice

AI and automated systems are probabilistic. Output may be inaccurate, incomplete, misleading, fabricated, biased, offensive, non-unique, outdated, or unsuitable for your circumstances. Confidence scores, rankings, recommendations, citations, falsifiers, and labels are analytical aids, not guarantees. You must verify Output and underlying sources before relying on it or taking action.

The Service is provided for informational, analytical, and workflow-support purposes. It does not provide legal, financial, investment, tax, accounting, medical, healthcare, employment, insurance, cybersecurity, regulatory, or other professional advice; does not create a professional-client or fiduciary relationship; and is not a substitute for qualified professional judgment. Flow does not recommend or endorse any security, transaction, person, company, strategy, or course of action unless expressly stated in a separate signed agreement.

You may not use Output as the sole or final basis for decisions affecting a person’s legal rights or access to employment, housing, credit, education, healthcare, insurance, essential services, law enforcement, or other high-impact opportunities. You are responsible for human review, due process, testing, documentation, disclosures, and compliance with applicable law.

Source links and excerpts may be provided for convenience. Third-party source materials remain subject to their owners’ rights and terms. In a conflict between Output and an original source, the original source controls. We have no duty to update prior Output when facts, sources, models, or conditions change.

AI safety and content moderation. The Service includes safety measures designed to detect and appropriately respond to user messages that may indicate a crisis, including but not limited to self-harm, suicide, domestic violence, or other situations where a user’s safety may be at risk. When such content is detected, the Service will provide relevant crisis resources, hotlines, and safety information rather than generating standard analytical output. These safety measures may result in modified, redirected, or withheld Output when necessary to prioritize user wellbeing. Flow does not guarantee that all crisis situations will be detected or that safety responses will be comprehensive, and the Service is not a substitute for emergency services or professional crisis intervention.

11. User Content, Connected Data, and Credentials

As between you and Flow, you retain your rights in User Content. You grant Flow and its affiliates, contractors, and service providers a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, transform, format, analyze, execute, and otherwise process User Content as necessary to provide, secure, maintain, support, enforce, develop, and improve the Service, comply with law, and prevent abuse, in each case subject to our Privacy Policy and any applicable written agreement.

You represent that User Content and our processing of it as instructed by you will not violate law, confidentiality obligations, privacy rights, intellectual-property rights, contractual restrictions, or third-party terms. You are responsible for the accuracy, legality, quality, and provenance of User Content and for obtaining all required notices and consents.

Do not submit protected health information, payment-card data, government- classified information, export-controlled technical data, children’s data, biometric identifiers, highly sensitive personal data, or data regulated by a specialized legal regime unless the applicable Service expressly supports that data and Flow has agreed in writing to the required safeguards. Flow is not a business associate under HIPAA and does not assume obligations under HIPAA, GLBA, FERPA, PCI DSS, or similar frameworks unless expressly agreed in writing.

If you connect a third-party account or provide an access token, you authorize Flow to access and process information from that account and to take actions you request. You are responsible for limiting permissions and ensuring that your connection complies with the third party’s terms. We may retain logs, metadata, security records, and backups as reasonably necessary. You should maintain independent copies of important data and Output.

12. Privacy, Security, and Service Telemetry

Our Privacy Policy explains how we collect, use, disclose, and retain personal information and is incorporated into these Terms. If a data processing agreement applies, it controls for covered personal data to the extent of a conflict.

We use reasonable administrative, technical, and organizational safeguards, but no system is completely secure. We do not warrant that unauthorized access, loss, misuse, alteration, disclosure, malicious instructions, model attacks, prompt injection, or other security events will never occur.

We may collect and use logs, usage data, performance data, device information, Agent traces, tool calls, and other telemetry to operate, secure, troubleshoot, measure, enforce, and improve the Service. We may also use cookies, pixels, advertising identifiers, and similar technologies, including the Meta Pixel, to measure campaigns, understand website activity, attribute conversions, and, where permitted, support advertising or retargeting. These technologies may transmit browser, device, network, cookie-identifier, page-view, referral, and event information to third-party advertising or measurement providers such as Meta Platforms, Inc. Our use of these technologies is governed by our Privacy Policy and any consent or opt-out rights required by applicable law. To the extent permitted by law, we may create and use aggregated or de-identified information that does not reasonably identify you.

13. Acceptable Use and Prohibited Conduct

You may not, and may not permit any person or Agent to:

• Violate any law, regulation, court order, sanctions program, or third-party right.
• Commit fraud, deception, impersonation, identity theft, harassment, discrimination, market manipulation, unauthorized surveillance, or other unlawful or abusive conduct.
• Generate or distribute malware, ransomware, credential theft, phishing, spam, destructive code, exploits, or instructions intended to compromise or disrupt systems or people.
• Probe, scan, test, attack, or circumvent Service security, authentication, rate limits, safety controls, approval gates, usage controls, or access restrictions without our prior written authorization.
• Reverse engineer, decompile, disassemble, extract models or model weights, discover source code, scrape the Service, or use Output or Service access to train or build a competing model, protocol service, dataset, or product, except where such restriction is prohibited by law or an applicable open-source license expressly permits it.
• Access the Service through unauthorized automation, share or resell account access, sublicense the Service, or exceed documented API or plan limits.
• Submit content you do not have the right to use, remove attribution or rights notices, or use the Service to infringe privacy, publicity, confidentiality, copyright, trademark, patent, trade-secret, or other rights.
• Use the Service as the sole or final decision-maker in a high-impact domain, operate safety-critical infrastructure without appropriate controls, or make regulated professional decisions without required human oversight and legal authorization.
• Enable an Agent to act outside your authority, conceal that an automated system is communicating where disclosure is legally required, or intentionally cause an Agent to exceed approved permissions, budgets, or transaction limits.
• Use the Service to develop, acquire, or deploy biological, chemical, nuclear, radiological, or other weapons, or for any prohibited military, intelligence, or export-controlled end use.
• Interfere with the integrity, performance, availability, or operation of the Service or impose an unreasonable burden on our infrastructure.

We may investigate suspected violations and preserve or disclose information where reasonably necessary to enforce these Terms, protect users or third parties, comply with law, or address security and abuse.

14. Third-Party Services and Content

The Service may rely on or link to third-party websites, models, APIs, data, payment processors, cloud services, connectors, software, content, or Agents. Third-party services are governed by their own terms and privacy practices. Flow does not control and is not responsible for their availability, security, accuracy, legality, content, conduct, or performance.

You authorize us to exchange User Content and instructions with third-party services you select or that are necessary to provide the Service. A third party may change, restrict, suspend, or discontinue access at any time, which may affect the Service. Flow is not liable for losses caused by third-party services or your relationship with them.

15. Intellectual Property, Service License, and Feedback

Flow and its licensors own the Service and all related software, models, methods, protocols, designs, interfaces, taxonomies, databases, compilations, documentation, trademarks, trade dress, and other technology and materials, excluding User Content and third-party content. Except for rights expressly granted, Flow reserves all rights.

Subject to these Terms and payment of applicable fees, Flow grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription or authorized access period for your internal personal or business purposes. API and developer access is also subject to applicable documentation, rate limits, and supplemental terms.

Subject to third-party rights and applicable law, you may use Output for your lawful internal or business purposes. To the extent Flow owns rights in Output, Flow grants you a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute that Output. Output may not be unique, and other users may receive similar or identical Output. No rights in underlying Flow technology, source materials, or third-party content are transferred.

If you provide ideas, suggestions, evaluations, or feedback, you grant Flow a perpetual, irrevocable, worldwide, sublicensable, transferable, royalty-free right to use and exploit that feedback without restriction or compensation.

16. Confidentiality

A party receiving non-public information that is identified as confidential or should reasonably be understood to be confidential will use reasonable care to protect it and will use it only to perform or exercise rights under the parties’ relationship. Confidential information does not include information that is or becomes public without breach, was lawfully known without restriction, is received lawfully from a third party, or is independently developed without use of the other party’s confidential information.

A receiving party may disclose confidential information to personnel, affiliates, contractors, and professional advisers who need to know it and are subject to confidentiality obligations, or when required by law. Where legally permitted, the receiving party will provide reasonable notice of compelled disclosure. This Section does not expand any privacy, security, or data-use obligation beyond an applicable Privacy Policy, data processing agreement, or signed business agreement.

17. Copyright Complaints

If you believe content available through the Service infringes your copyright, send a written notice to legal@flowinfo.co containing: identification of the copyrighted work; identification and location of the allegedly infringing material; your contact information; a statement of good-faith belief that the use is unauthorized; a statement under penalty of perjury that the notice is accurate and that you are authorized to act; and your physical or electronic signature.

We may remove or restrict content and terminate repeat infringers where appropriate. Knowingly making a material misrepresentation in a copyright notice or counter-notice may create liability. This Section is not legal advice and does not replace the requirements of applicable copyright law.

18. Subscriptions, Automatic Renewal, and Cancellation

Paid subscriptions renew automatically for successive periods equal to the initial subscription period unless canceled before the renewal date. By purchasing a subscription, you authorize Flow or its payment processor to charge the applicable recurring fees and taxes to your payment method at each renewal without further authorization, until you cancel.

The price, billing frequency, renewal terms, trial terms, and cancellation method will be disclosed at purchase. You may cancel at any time through the account or billing settings available within the Service. Online subscriptions may always be canceled online without unnecessary delay, obstruction, or requirement to contact support. Cancellation prevents future renewal charges but does not retroactively refund charges already incurred.

If you enroll in a free trial, we will send you a reminder before the trial converts to a paid subscription, giving you a reasonable opportunity to cancel before being charged. We will also send renewal and price-change notices in advance of each billing cycle. You are responsible for keeping your email and billing information current. If payment fails, we may retry the charge, suspend access, downgrade the account, or terminate the subscription.

19. Fees, Taxes, Trials, and Promotions

Fees are charged in advance unless stated otherwise. Usage-based fees and Agentic transaction charges may be billed in arrears or when incurred. Fees are non-refundable and non-creditable except as expressly stated or required by law. You are responsible for applicable sales, use, value-added, withholding, and similar taxes, excluding taxes based on Flow’s net income.

We may change fees or plan features upon at least 30 days’ notice, with changes generally effective at the next renewal. Trials and promotions may have additional terms, may be modified or withdrawn, may be limited to one per user or organization, and may convert to a paid subscription if disclosed when you enroll.

You must promptly review billing records and notify us of a suspected billing error. Initiating an improper chargeback or payment dispute may result in suspension while we investigate, but nothing in these Terms limits rights that cannot lawfully be waived.

20. Beta Features, Changes, and Availability

Features identified as alpha, beta, preview, experimental, early access, or evaluation are provided for testing, may be incomplete or unreliable, may have reduced security or support, and may be changed or discontinued at any time. You use them at your own risk and should not rely on them for production, regulated, confidential, safety-critical, or irreversible activities unless we expressly agree otherwise in writing.

We may modify, replace, limit, suspend, or discontinue any part of the Service; change models, data sources, integrations, FJP versions, or functionality; or impose usage or storage limits. We will use reasonable efforts to provide notice of material reductions to paid core functionality when practicable, but we are not liable for modifications or discontinuation except as required by law or a signed agreement.

21. Suspension and Termination

You may stop using the Service and may cancel or delete your account through available account tools or by contacting us. We may suspend, restrict, or terminate access immediately if we reasonably believe you have violated these Terms; created security, legal, fraud, credit, or operational risk; failed to pay; exposed Flow or another person to liability; or if required by law or a third-party provider.

Upon termination, your right to use the Service ends. You are responsible for exporting User Content before termination. Subject to law and applicable agreements, we may delete User Content after termination and have no obligation to retain or return it. Outstanding fees and obligations remain due.

Sections that by their nature should survive termination will survive, including Sections 6 through 17 and 19 through 33, together with accrued payment obligations.

22. Disclaimers

To the maximum extent permitted by law, the Service, FJP, Agentic Services, Output, and all related content are provided “as is” and “as available,” at your sole risk, without warranties of any kind, express, implied, statutory, or otherwise.

Flow disclaims all implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, reliability, availability, security, interoperability, and any warranties arising from course of dealing, usage, or trade practice.

We do not warrant that the Service or Output will be accurate, complete, current, uninterrupted, error-free, secure, compatible, legally compliant, or suitable for any purpose; that defects or harmful components will be corrected; that an Agent will behave as intended; that an action or transaction will be authorized, accepted, completed, reversible, profitable, or beneficial; or that FJP implementations will interoperate.

No oral or written information from Flow creates a warranty unless expressly included in a signed agreement. Some jurisdictions do not allow certain warranty disclaimers, so some disclaimers may not apply to you.

23. Limitation of Liability

To the maximum extent permitted by law, Flow and its affiliates, licensors, service providers, officers, directors, employees, contractors, and agents will not be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages; loss of profits, revenue, business, opportunity, goodwill, anticipated savings, use, or data; business interruption; replacement-service costs; or damages arising from unauthorized access, Agent actions, third-party Agents, third-party services, source materials, transactions, payment loss, security events, or reliance on Output, even if advised of the possibility.

To the maximum extent permitted by law, Flow’s total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of: (a) the amount you paid Flow for the Service giving rise to the claim during the 12 months before the event giving rise to liability; or (b) 100 U.S. dollars.

The limitations apply regardless of the form of action and even if a remedy fails of its essential purpose. They do not limit liability that cannot lawfully be limited, which may include liability for fraud, willful misconduct, or death or personal injury caused by negligence in certain jurisdictions. Any higher or different liability cap in a signed agreement controls for that agreement.

To the extent permitted by law, any claim arising out of or relating to the Service or these Terms must be filed within one year after the claim arose, or it is permanently barred. This contractual period does not apply where law prohibits shortening the applicable limitations period.

24. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Flow and its affiliates, licensors, service providers, officers, directors, employees, contractors, and agents from claims, demands, proceedings, damages, judgments, settlements, penalties, fines, liabilities, costs, and reasonable attorneys’ fees arising out of or relating to: your User Content; your use or misuse of the Service; actions by you or your Agents; your connected systems; your transactions or relationships with third parties; your breach of these Terms; or your violation of law or third-party rights.

Flow may control the defense and settlement of an indemnified matter, and you will reasonably cooperate. You may not settle a claim in a manner that admits fault by Flow, imposes obligations on Flow, or fails to unconditionally release Flow without our written consent. This Section does not require a consumer to indemnify Flow to the extent prohibited by applicable law.

25. Third-Party Disputes and Release

Disputes between you and another user, supplier, customer, counterparty, payment provider, Agent operator, or other third party are between you and that third party. Flow has no obligation to intervene. To the maximum extent permitted by law, you release Flow from claims and damages arising from those disputes, except to the extent directly caused by Flow’s breach of a non-waivable legal duty.

26. Export Controls and Sanctions

You may not access, export, reexport, transfer, release, or use the Service, software, technical information, or Output in violation of U.S. or other applicable export-control, sanctions, anti-boycott, or import laws. You represent that you are not located in, ordinarily resident in, organized under the laws of, or controlled by a comprehensively sanctioned jurisdiction; are not a prohibited or restricted party; and will not use the Service for a prohibited end use or end user.

You are responsible for classification, licensing, screening, and compliance relating to your data, users, counterparties, Agent actions, and use cases. We may restrict or terminate access to comply with law or our compliance policies.

27. Dispute Resolution; Arbitration; Class-Action Waiver

Informal resolution. Before filing a claim, each party must send the other a written notice describing the claimant, relevant account, facts, legal basis, and requested relief, and must attempt in good faith to resolve the dispute for at least 30 days. Notices to Flow must be sent to legal@flowinfo.co with the subject “Notice of Dispute.” Any applicable limitations period is tolled during this 30-day period.

Binding arbitration. Except for the exclusions below, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, FJP, Agentic Services, Output, or the relationship between you and Flow will be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules, and any applicable supplementary rules for multiple case filings, as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. The arbitrator has exclusive authority to resolve disputes concerning interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court will decide any dispute concerning the class-action waiver below.

Arbitration will be conducted by one arbitrator in English. For consumers, it may be conducted remotely, on written submissions, or in the county where the consumer resides, consistent with AAA rules. For business users, the seat of arbitration will be Wilmington, Delaware, unless the parties agree otherwise. Fees will be allocated under applicable AAA rules, subject to applicable law. The arbitrator may award the same individual remedies available in court but may not award relief for persons who are not parties.

Excluded matters. Either party may bring an individual action in small-claims court if eligible. Either party may seek temporary or preliminary injunctive relief in court to prevent actual or threatened infringement, misappropriation, unauthorized access, security breach, or violation of intellectual-property or confidentiality rights, pending final resolution. Nothing prevents a party from reporting a matter to a government agency or seeking relief that an agency is authorized to provide.

Class-action and jury-trial waiver. To the maximum extent permitted by law, you and Flow waive any right to a jury trial and agree that each may bring claims only in an individual capacity, not as a plaintiff, claimant, class member, private attorney general, or representative in any class, collective, consolidated, mass, coordinated, or representative proceeding. The arbitrator may not consolidate claims or preside over a representative proceeding without the written consent of all affected parties.

Opt-out. You may opt out of this arbitration agreement by emailing legal@flowinfo.co within 30 days after first accepting these Terms. Your notice must include your full name, the email address associated with your account, and an unambiguous statement that you opt out of arbitration. Opting out will not affect the remaining Terms or your access to the Service.

If the class-action waiver is finally held unenforceable as to a particular claim or request for relief, that claim or request will proceed in court after all arbitrable claims are completed. If any other part of this Section is held unenforceable, it will be severed and the remainder will remain effective, except that if the individual-arbitration requirement is held unenforceable as a whole, the entire arbitration requirement will be void.

28. Governing Law and Court Venue

These Terms are governed by the laws of the State of Delaware and applicable federal law, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For disputes not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Delaware and waive objections based on venue or inconvenient forum. Consumers retain the benefit of non-waivable protections and remedies provided by the law of their place of residence.

29. Changes to These Terms

We may update these Terms. If a change is material, we will provide reasonable notice by posting the revised Terms, updating the “Last updated” date, sending an email, displaying an in-product notice, or another legally sufficient method. Changes apply prospectively from the stated effective date.

If you do not agree to revised Terms, you must stop using the Service and cancel before they take effect. Continued use after the effective date constitutes acceptance, except where applicable law requires additional consent. Changes to Section 27 will not apply to a dispute for which the parties had actual notice before the change became effective.

30. Electronic Communications and Notices

You consent to receive agreements, disclosures, invoices, notices, and other communications electronically, including by email, in-product message, or posting through the Service. Electronic communications satisfy legal writing requirements to the extent permitted by law. You are responsible for keeping your contact information current and for monitoring your account and email.

Legal notices to Flow must be sent to legal@flowinfo.co unless these Terms or a signed agreement specifies another method. Operational, support, copyright, security, and billing messages do not constitute legal notice unless expressly stated.

31. General Terms

• Entire agreement. These Terms, applicable order forms, supplemental terms, and incorporated policies are the entire agreement concerning the Service and supersede prior or contemporaneous understandings on that subject.
• Assignment. You may not assign or transfer these Terms without Flow’s written consent. Flow may assign these Terms in connection with an affiliate reorganization, financing, merger, acquisition, sale of assets, or by operation of law.
• Force majeure. Flow is not liable for delay or failure caused by events beyond its reasonable control, including internet or cloud failures, labor disputes, utility failures, natural disasters, war, terrorism, civil unrest, epidemics, government actions, cyberattacks, third-party failures, or model-provider outages.
• No waiver. A failure to enforce a provision is not a waiver. Waivers must be in writing and signed by the party granting them.
• Severability. Except as stated in Section 27, if a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain effective.
• No third-party beneficiaries. These Terms do not create rights for third parties, except that Flow’s affiliates, licensors, and service providers may enforce provisions that expressly protect them.
• Interpretation. Headings are for convenience only. “Including” means “including without limitation.” The English-language version controls unless applicable law requires otherwise.
• U.S. Government users. The Service is commercial computer software and commercial computer software documentation developed exclusively at private expense and is provided with only the rights granted to other users under these Terms.

32. California Consumer Notice

California consumers may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Boulevard, Suite N-112, Sacramento, California 95834, or by telephone at 800-952-5210 or 800-735-2929 (TTY). This notice does not limit any rights or remedies available under California law.

33. Contact Us

Questions about these Terms may be sent to: